Mon – Fri: 9am – 6pm, Sun 11am – 5pm

FACILITIES

Bon Accord Rainbow Stairs

Management Office

If you’d like to speak to our centre management team, the Management Office is located on Level 1 of the centre – signposted from the customer lifts.

Customer Feedback

We are always working to deliver the best shopping experience for our customers and your feedback is important to us. If you have any feedback to offer us please pop by the information desk on the upper mall.

For other ways to contact us, see our ‘contact us’ page. 

Car Parking and Valeting

We have car parking available in our Harriet Street and Loch Street car parks – and you can have your car cleaned while you shop.

Accessibility

It’s important to us that a visit to Bon Accord is as smooth as possible. Wheelchairs can be requested from the car park at no cost.

Jobs

Find out what jobs are available in our stores. 

Lost Property

If you’ve lost something in the centre, we’ll do what we can to return it to you. Contact control on the lower mall, speak to one of our members of staff, or call us on 01224 633374. We’ll take your details and, if your item is found, we’ll return it to you.

Any lost property we find in the centre is kept here for one month. 

InPost Lockers 

Easily pick up or return parcels at the InPost Lockers on our upper mall. Find them at the top of the escalators between Next and New Look. 

Shopping with Children


Baby changing

There are baby changing rooms located on both the upper and lower mall.

Lifts

For those with buggies or prams, there are customer lifts from each car park to the mall. There is also a lift directly into Next from Loch Street car park.

Parking

There are parent and child spaces in both Harriet and Loch street car parks.

If you are separated while shopping with your children please report this immediately to a member of the Bon Accord Team.

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UEFA EURO 2024

Starting from the 15th June we will be showing all 2pm Euro 2024 matches in our Summer Sports Garden ☀️