ACCESSIBILITY

Wheelchair Availability

Wheelchairs are available to borrow and use within the centre at no cost for customers.

To request a wheelchair please call control on 01224 633374.  A form of ID is required as deposit.

This service cannot be pre-booked, and availability is subject to demand.

Quiet Hour

Every Sunday from 4-5pm mall music will be turned off to facilitate a Quiet Shopping Hour to support our customers with sensory issues and other conditions.

We encourage individual stores to participate but this cannot be guaranteed. Please contact stores directly if you’d like to know if they take part.

Dogs In The Mall

We love seeing our visitors enjoy the Bon Accord Centre with their well-behaved furry friends! To make sure everyone has a great time, we ask that you follow these simple dog-friendly guidelines:

• Dogs must be kept on a short leash at all times.
• Do not leave your dog unattended during your visit.
• For safety reasons, dogs should not use escalators—please use the lifts or stairs instead.
• Help us maintain a clean and welcoming environment by promptly cleaning up after your dog. Please only visit if you have the necessary items to clean up any accidents.
• Keep your dog under control and close to you at all times.

Some shops and restaurants love welcoming dogs, while others may not—please respect their individual policies and check before visiting. The following businesses have a dog friendly policy:

• Card Factory
• Claire’s Accessories
• Deichmann
• Johnny Forbes Gallery
• Menkind
• Oliver Bonas
• TGJones

Accessible Toilets

There are accessible toilets located on the lower mall behind Costa and on the upper mall next to Boots. For directions speak to any member of the Bon Accord Team.

Accessible Parking

There are more than 40 accessible parking bays located around Harriet Street and Loch Street car parks. Please note that our standard charges apply.

If you are parking out with mall opening hours and are unable to use the stairs, please call 01224 633374 for assistance.